Hiring System support Engineer
EXPERIENCE : 3+ years of experience in application development or maintenance JOB DESCRIPTION : Monitoring dashboard of cloud applications. Monitoring and acting based on the auto – alerts generated from system using runbooks. Monitoring and handling the apple Appstore and Google play-store feedbacks from customer. Incident handling, issue analysis, investigate & gather necessary date/insights. Incident […]
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Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Possessing excellent product knowledge to enhance customer support.