EXPERIENCE : 3+ years of experience in application development or maintenance

JOB DESCRIPTION :

• Monitoring dashboard of cloud applications.
• Monitoring and acting based on the auto – alerts generated from system using runbooks.
• Monitoring and handling the apple Appstore and Google play-store feedbacks from customer.
• Incident handling, issue analysis, investigate & gather necessary date/insights.
• Incident escalation based on workflows.
• In case of priority incidents, bridge the calls with multiple stakeholders and ensure resolution.
• Report creation and publishing to required stakeholders.
• Coordinating with multiple stakeholders across different geographies to ensure the ticket closure
• Execute sanity check for the application(iOS, Android) as when required.
• Responsible for maintaining the procedure /run books, workflows, work instructions used by the support team.
• Fulfill any ad-hoc data or report request queries from different functional groups.
• Rotational based 24*7 shifts

*CANDIDATES FROM BANGLORE LOCATION PREFERRED.

CONTACT:

08172200844