EXPERIENCE : 3+ years of experience in application development or maintenance
JOB DESCRIPTION :
- Monitoring dashboard of cloud applications.
- Monitoring and acting based on the auto – alerts generated from system using runbooks.
- Monitoring and handling the apple Appstore and Google play-store feedbacks from customer.
- Incident handling, issue analysis, investigate & gather necessary date/insights.
- Incident escalation based on workflows.
- In case of priority incidents, bridge the calls with multiple stakeholders and ensure resolution.
- Report creation and publishing to required stakeholders.
- Coordinating with multiple stakeholders across different geographies to ensure the ticket closure
- Execute sanity check for the application(iOS, Android) as when required.
- Responsible for maintaining the procedure /run books, workflows, work instructions used by the support team.
- Fulfill any ad-hoc data or report request queries from different functional groups.
- Rotational based 24*7 shifts
*CANDIDATES FROM BANGLORE LOCATION PREFERRED.